Culture of Empathy
A few years ago, while strolling down the streets of Lakeside, I observed restaurant employees actively calling out to passersby with details about their eatery and upcoming events. This direct and somewhat intrusive method of drawing attention initially struck me as peculiar. I questioned whether this approach was necessary or if it was a common practice in other countries as well. Not long after, I encountered similar promotional strategies in various foreign locales. One evening, as I shared a cup of tea with a colleague, I recounted my observations. My colleague explained that this direct engagement with potential customers is a highly effective communication strategy. It provides immediate responses—either a “yes” or a “no”—which simplifies decision-making and narrows down potential outcomes. This insight illuminated why such direct approaches can be effective, even if they seem intrusive at first.
As a member of the Toastmasters community, where individuals with shared goals and aspirations gather, I experience firsthand the challenges of guiding members toward collective objectives. I view our Toastmasters meetings as a ‘management lab,’ where we practice and showcase our leadership and communication skills in a structured setting. However, the real challenge lies in the preparation before and the follow-up after these meetings. Uniting members toward a common purpose often requires refining our communication abilities. Despite knowing that communication usually produces a two-fold result—either ‘yes’ or ‘no’—we often hesitate to engage in direct dialogue. This reluctance frequently stems from a discomfort with accepting a negative response. One way to address this challenge is through empathy. Understanding the root of the issue and empathizing with the concerns of others can significantly improve our interactions.
In my role, I’ve noticed that leaders, myself included, often feel compelled to provide solutions to every problem. Yet, when dealing with personal or emotional challenges faced by members, a different approach is needed. Members don’t always seek solutions to their struggles, as these often lack clear answers. Sometimes, they simply need to be heard. When a member opens up about a personal issue, it’s crucial to let them express themselves fully without rushing to solve their problem. Showing genuine care and allowing them to be the focus of the conversation helps in building meaningful connections and fostering deep trust.
Empathy becomes essential here, enabling leaders to navigate interpersonal relationships with compassion, even when we don’t share the same experiences. As we move into the term 2024-25, let us authentically embrace empathy, ensuring that every member feels truly understood and supported. This approach will surely enhance our effectiveness as leaders and strengthen the bonds within our Toastmasters community.
Box text: As a member of the Toastmasters community, where individuals with shared goals and aspirations gather, I experience firsthand the challenges of guiding members toward collective objectives.
Manoj Subedi
Lead Box Toastmasters Club